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Disney Cruise Line Corporate Office

Disney Cruise Line corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Disney Cruise Vacations, Inc.

The Walt Disney Company
210 Celebration Place
Kissimmee, FL 34747
United States

Phone: 407-566-3500

Disney Cruise Line Corporate Office Comments

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Just want to say over all the activities on the cruise ship "Magic" out of the port of Miami, FL was pleasant but it could have been great had we not have had to go through so many incidents. First, we arrived to our stateroom only to find it unprepared and no floor representative. The room had the bed's mattress resting on its side up against a wall, the vacuum cleaner on the floor at the door, bathroom not cleaned, and cleaning supplies in the middle of the room. We left and went to Guest Services, stood in the long line until we had a chance to speak with an agent to explain the problem with our room. They apologized and stated someone will be there immediately to correct it. We went back to the stateroom and stood in the hall 20 minutes waiting for someone to come while other passengers had already settled in and was now enjoying the activities. We finally had to go back to Guest Services again. This time the agent stated he would join us at the stateroom to make sure the issue was resolved and we went back to the stateroom where we waited in the hall and he did not come. We travel back up to Guest Services and explained this delay and requested another room and a complimentary drink as we were tired and sweaty from all of the delays. They granted the room change after locating a room ready for occupation and a drink for each of us at OUR request. They should have offered a bottle. However, this new room required a call for some missing items in the room only to wait 8 minutes on the phone without a pickup. This required another visit to Guest Services only to find no line and three agents just standing behind the desk. I even asked why no one was able to pickup the phone in which all I got was an apology. This cruise was a gift to my husband for our 2nd wedding anniversary so I was disappointed to have him not enjoy himself right at the beginning. Now after all of this, it was followed by a problem that was in the room next door. The workers came to our door knocking, were the do not disturbed sign hung but was pretty much disregarded, and before we could respond he opened the door and entered the room as startled as we were. I said short of a fire, why didn't you wait for a response before entering. If a passenger has that sign on the door, and a staff member needs to gain access they should wait for a response then announce their need to enter and still wait for a response before opening the door, or call down stairs and have someone call the room. But they did not, they just walked right in on us. Thank God no one else was walking through the hall while the door was opened especially someone with child(ren). The guy just said he was from Greece and will be returning soon, as if that made a difference. I think this was the worst. That had to be the upmost disrespect. Then on the last morning of our cruise they charged our account for services that had not been provided. Here we go for another trip to Guest Services to correct. I am so embarrassed that all these incidents happened after I bragged so much about how great any of your ships must be to cruise after seeing the ad on television and this was our first time. We would have let one or two of these incidents go had the staff been a little more forthcoming in fixing the mistakes. So, I hope someone will address and respond to this notice as I also plan to send this complaint to your corporate cruise office as well. This should never happen to anyone on any of your cruises.

Anonymous 11/21/13 10:11AM

We have not had a pleasant experience. Through agent's typo error, the wrong date of the cruise was entered. She did correct it immediately. Since my husband's name appeared first on the account, and my email address was entered instead of his, a hard copy bill was generated to our home which had the wrong dates due to typo. Upon checking email to pay final bill, and checking hard copy bill, we noticed a $300 difference. When questioned, agents merely said we needed to go by email amount which was the correct amount. We had long planned to pay $1200 final bill, not $1500. This may seem insignificant to you, but as retired folks on a fixed income, it is significant. The only error on our part was not realizing before today that two different quotes were given. Is there anyway or anything you can do to help us, thank you.

Janet Tucker 8/22/13 12:14PM

My family and I recently took a 12 night Mediterranean cruise aboard the Disney Magic. We were so disappointed in the condition of the ship, the crowded conditions,the facilities which were out of order, and a frightening incident that happened to my grandson. I phoned your office but no one answered the phone. I did leave my name and number.

Anonymous 7/31/13 11:02AM

No one answers the phone

Rick 3/20/13 11:58AM

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