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Original Comment I purchased a refrigerator for my 84 yr old mother and requested that it be delivered on 9/1/12. The timeframe for delivery was 8:45 A.M.-10:00 A.M. The delivery people showed up at 8:10 a.m. and was VERY RUDE! They did not allow her to clean up the area where the old refrigerator was. This is unexceptable!!!!! Also the way they talk to a 84 years old women (my mother) was very, I mean very disrespectful!!!!! Any respectable person would allow anyone to clean up the area. They did not explain even how to use the refrigerator or when to change the filters. I tried calling the customer service for the delivery dept. and was given the runaround! I was not allowed to speak with a supervisor. The number I called was 18007327747, Brooks was the lady I talk too, if she gave me her correct name.She transfer me to several employee's, Sherry, Marvin the warehouse personnel, but never a manager that I requested. I finally got a manger name from her John, she said she could not give a last name and that I would have to wait to talk with him, because he was busy with other customer. I never talk with John and he never gave me a call back. I have enjoyed buying items from Sears, but never again. I will find other company to buy from, no one likes poor customer service!!!!!!! Especially to a 84 years MOTHER that for years brought clothing for her kids, grandchildrens, and all of her appliances from Sears. NEVER AGAIN!

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