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Original Comment I have med's that require refridgeration. I had MedCo before ES bought them. MedCo shipped the med's on ice. ES wont' ship unless I personally take a phone call from them and confirm delivery. ES only called one of my contact numbers. When I finally got a writte snail mail letter, I called the one and only person who approves "ice" shipments. This single "ice" person is only available Tu - Fr, 8am to 2pm EST. Left many messages. I called every day an never got a person. Today I called, and the mailbox is full. I called ES HQ in St. Louis and was put on hold and eventually sent to the Member Services line that can only connect me to the one person who does "ice". Wow. This is why monopolies destroy customer service. I can't take my business else where, even if I was willing to pay more!

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