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Original Comment I also have an issue with NCL's lack of understanding and support. In this case I found a wallet on the train from St. Peter's Basilica on our return to Citavecchia. The gentleman's wallet contained his ID from his ship (Celebrity) plus driver's license, SS card, Medicare card and numerous credit cards. I went to Guest Services to ask that someone return it to him (his ship was docked behind the Epic). First I was told that they had departed and then that they do not contact other ship lines. (I checked from the top deck and they were still in port.) Then I looked for a ship's officer to help and he kindly directed me to an officer at the Guest Services desk. After explaining the situation, that this poor man needed most of what was contained in his wallet to continue his cruise, as well as the difficulty it would be to replace all of his ID, I was asked to fill out a report and the wallet was taken from me and locked up somewhere. When I asked that I be notified when he received his wallet, I was told that it would be sent to NCL's lost and found office in Miami! Unfortunately, I neglected to copy his information, but called Celebrity when I returned home because I remembered his last name and the ship on which he was a passenger. He was still on his cruise and Celebrity planned to contact him and let him know his ID's had been found. The lack of understanding and effort on NCL's part absolutely astounded me! I will no longer travel on NCL--their lack of caring for a fellow human has put me off completely.<br /> <br /> In addition, their new policy of offering excellent fare prices and then charging EXORBITANT RATES for EVERYTHING has changed my perception of what a good cruise line NCL is. Many of my fellow passengers complained about this as well as the lack of food variety, etc. Goodbye NCL!

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