Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I am contacting Apple Corporate to inform them that I recently purchased my first and last Apple product due to my recent experience with thier customer service, or lack of service. I recently purchased an Iphone 4 and My fiance was provided an iPhone 4s for work. She is a reporter for a local news station and has vital contact information on her phone. She was experiencing problems with her phone and as instructed by an Apple Associate at the Apple Store in Walt Whitman Mall on Long Island she started the restore process and backed up her phone through iTunes. In the process the software was updated to the new version. The new software version required more memory that the version on her phone. Therefore the back up was unable to be downloaded to the phone because it was to large for the phones memory capacity. Ultimately, through speaking with a customer service technician and his supervising technitian I was told there is nothing they can do but, I should check the Apple/iPhone forums to find a solution. The only other solution found to access the backup was to find a product with a larger memory and download it to that product. So i am forced to buy a new product to rectify a problem that their update created. I am disgusted that Apple would leave there customers hanging when in this day and age everyone's life both professional and personal is handled through products like theirs. It is irresponsible!!

Feedback

Your Name

Your Email

Verification