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Original Comment Greetings! It gives me great displeasure in writing this letter because I have always liked Home Depot and my shopping experience has been average throughout the years. In the last year or so I have done a tremondous amount of home remodeling and Home Depot has been my go to store for all my needs in materials, supplies and so forth. I have receipts totaling well over $10,000 dollars. Some reeipts I have lost so the figure could be a lot higher. I have used my credit card &amp; on most purchases I have also paid cash.<br /> <br /> The store I have used in the last year or so for my shopping needs is your store located on 1 Saw Mill River Road, Mt. Pleasant, NY. <br /> <br /> A couple of months ago I had a horrible experience with one of your employees. His name as I found out later was Nick. I had the worst, most horrifying &amp; humilating expereince with this gentleman that is eemployed at this location. I went to Home Depot on this day to get more supplies for my on going projects at home. My sister who was in from out of town and had accompanied me to the store. I checked out at the self check out and my sister was checking out some other things in Nick's line. I finished first and proceeded to join my sister on line. My sister got up for her turn to check out and I stood beside her. I had my purchase in a home depot bag and my receipt for the purchase in hand. Nick gave me a disgusting look with no greeting whatsoever and demanded to know what was in the bag I had in my hand. He then asked me if I paid for the stuff and to let him see it right now? I was so taken back and shocked that he would ask me such a thing and in the tone of voice he had used. There were customers behind us who were also so very taken back by his whole deameanor in questioning me. We came off the line very upset and spoke to a manager who said would address the issue. We really think this was really racially biased and I was questioned because of this. I would hate to think this was the case but there was no other reason that I could come up with that gives me an answer to why I was qwuestioned in the manner I was. No one should be subjected to such harsh treatment. There was absolutely no reason for Nick to question me in the manner he did. It was inappropriate and very uncalled for. Even the customers behind us thought it was unwarranted. Is this who you want representing Home Depot? He does not in any way exemplify what a Home Depot customer service technician should provide for its dedicated customers such as myself. This whole incident has forver left a scar and cannot forget the humilation Nick put me in. I have never been treated in such manner before. What was his motive? Why did he not approach me in a more professional &amp; polite manner if he wanted to know what was in the bag and if I had paid for it or not. It boggles my mind why he put me in that situation. Was I being profiled for some reason? Was he having a bad day? Did I look like a criminal in his eyes? I guess I will never but I have concluded that he is a racially charged man who maybe doesn't like colored people. Maybe I am wrong but for the life in me I cannot figure out why I was treated the way I was?<br /> <br /> Besides this particular incident, I hate to say that this particular store is very unorganizd and unhelpful. No one seems to want to help and there is not one ounce of pleasantry in anyone providing any kind of service at this location. Its just unfortunate that there is a huge breakdown in communication, organization, serive &amp; product.<br /> <br /> I was in this store again on Monday 1/14/13, spent about $308.00 and I could not find or get a single person to help me in the tile section. Everyone that went by just said that they did not work in this section. There was about 8 employees that walked past me, no greeting or even to offer assistance. I thought Home Depot was the &quot;how may I help you&quot; kind of attitude? Surely this was definitely not present at this location. I was able to figure out and find what I needed on my own. Not everything was a disappointment because I got to meet a wonderful &amp; pleasant employee at check out. Her name is Chantel, a recent hire as she had indicated. She smiled and was very helpful. I was able to check out with a smile because I was at least given some priority at that level. I thank Chantel for her assistance and her pleasantry. Sometimes a smile goes a long way in leaving a good impression. Chantel is a great hire and I commend her service &amp; enthuiasm very highly! Before I had left I had shared my experience with Chantel on my encounter with NIck. Suprisingly she had indicated that I was not the only one who had experienced issues with Nick. Apparently Nick has had issues with other customers as well. <br /> <br /> I don't represent Home Depot and really don't know what criteria you use to hire individuals. Surely Nick is one that has slipped through the cracks in your hiring process. I am not the one to judge but my experience with Nick will never be forgotten and it has forever left a scar in the way I think about Home Depot. I have shared my experience with my family &amp; friends and it has also upset them. My sister who was with me that day was very upset and does not ever want to return to this store again. I don't blame her.<br /> <br /> Anyway, I appreciate you listening to what I have to say. I don't espect anyone to get fired or reprimanded. I am a business owner myself and as company CEO I want to make sure that every single client of mine is getting treaterd with the utmost respect &amp; intregrity. After all my clients are what makes my business go. Without them I have no business. I value them and I want them back so I will do everything in my power to make an effort to provide the greatest customer service possible. I can only speak for myself and not others, I would just have to hope that someone will treat me just as nice.<br /> <br /> Will I shop at Home Depot agin, I probably will but very little. I will probably look look for alternative stores like loews and local hardware stores to fulfill my shopping needs.<br /> <br /> I thank you in advance for any comments you would like to leave me. I have left my email and look forward to hearing from you.<br /> <br /> Sincerely, J. Sheriff

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