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Original Comment My snowblower needs a new engine and the manufacturer of the engine is out of business since 2008. I am told that it takes between 5 and 12 days to research if a new engine can be found. It is the middle of winter.I complained that in this day of automation, this is a ridiculous timeline. I called corporate and was promised a definitive answer by today. I was told to call customer service if a call had not been received by noon. I called and was told that I never spoke to the person I named because there was no notation in the file. So, now I am delusional. Upon further investigation with other Sears officials, it became apparent that corporate comments are not available to customer service.Shouldn't the representative I spoke to have been aware of this especially since I gave her the facts. The Sears rep insisted that I was making things up. I have her name if Sears is interested. She was very rude.<br /> <br /> Now, I still have no answer and I am told to call again on Monday. The run around continues.<br /> <br /> The new CEO of Sears needs to reach out to consumers before and after purchases.

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