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Rented from Hertz months in advance in Hilo, Hawaii. On arrival we witnessed physical fights among people trying to get shuttle service from port to airport rental pick up. Upon arrival at Hertz and waithing for 15 minuits, the line of renters was informend that there were no more vehicles available and to move on up to Dollar. There the wait was for an other hour plus. Hertz may be big but it is incapable of providing even reasonable service. My advice; avoid Hertz if at all possible because it's not just the Hilo venue.


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