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Original Comment I have been with VM for a yr. and up until today I was ok with them,my problem started when my original motorola truimph was stolen ever since tha the replacement phones have been crappy dropped calls,the volume is not working,sends my calls to vmail,my internet won't come up and recently the four buttons in front have frozen.they sent a phone to replace that got it today and it has to go back because it's volume is messed up have to turn speaker on to talk and than customer service can't eve n hear me me spent three hrs on the phone this morning to request another other then truimph told them it must have a 4.1 or greater screen because that's why I purchased this one they said no problem we will send a opitmus elite came to work to check out that phone online since no internet and it has a 3.5 screen called back and said cancel the order because I will ship it back when it comes claimed they couldn't than the guy tells me he has to trouble shoot my phone I told him they did that during the three hrs I was online,said he still had to do it I asked what's the purpose in you'll making notes if you'll gonna do the samething behind each other,anyway once he was done he determined my phone was messed up and that they would send me another truimph I would not recommend this phone to anyone so far I have had at least 6 of this same phone,all I asked was an upgrade 4.1 or grter and phone that would really work they tell me I can buy the samsung galaxy I paid $279 for this phone if I pay $279 again it will not be with vmobile or one of their phones that's $458 total,it will be with straight talk. today I learned they do not care about losing loyal customers, it's strictly money.

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