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Original Comment This comment pertains to what I am told is a corporate affiliate or subsidiary of United Healthcare, OptumRx. It is also written as a warning to unsuspecting, potential OptumRx customers and patients.<br /> <br /> My wife has severe rheumatoid arthritis. She suffered a brain-stem aneurysm, then a left-hemispheric stroke. She was diagnosed with atrial fibrillation. She has hypertension, and was recently found to have type II diabetes.<br /> <br /> We responded to advertising from AARP and United Healthcare regarding mail-order medications from OptumRx. I obtained all prescriptions, sent them via certified mail. They were received on 1-7-13. I spoke with someone named Alicia on 1-16-13, provided our credit card information and discussed arrival time of my wife's meds to coincide with her remaining supply. Alicia told me that all 7 of my wife's medications were available, and that they would send then via UPS &quot;overnight&quot;. Nothing arrived on Thursday or on Friday. I started making calls on Friday afternoon. I was lied to, told a supervisor would call me back (who did not), given an invalid UPS tracing number. In the meantime, my wife had run out of most of her medications. A partial order arrived on Monday afternoon, 1-21-13. More phone calls revealed that OptumRx had been out of the principal medication for RA (methotrexate) since well before my conversation with Alicia. No one called to advise that we should plan to get the methotrexate locally; no one called to advise that all of my wife's medicatons had not been shipped on 1-16, but rather at 9:00 p.m. on 1-18-13. I ended up in a conference call with an AARP supervisor and an OptumRx supervisor. I had decided that I did not want to place trust for this important aspect of my wife's medical care with the people at a place like OptumRx. I was told that a &quot;call tag&quot; would be sent out and arrive in 7-10 business days, however because of the difficulties we experienced, the call tag would be &quot;expedited&quot;. Just as my wife's medications were &quot;expedited&quot;, no call tag has been received. Now, United Healthcare is calling asking about the situation. If getting a refund ($425) is anything like getting my wife's medications, I am not optimistic. As a former IBM systems engineering and marketing manager, I believe I understand something about customer service. As a speech pathologist, I understand how to relate to patients and their families. The people with whom I spoke at OptumRx understand none of this. I won't go into the manner in which most of their &quot;advocates&quot; spoke to me.<br /> <br /> I strongly urge you to learn as much as you can about a mail order pharmacy before getting involved with them. Perhaps its a sad reality of our country's current (and, likely, future) economic plight, but, as always and especially in this regard, it is definitely an example of the importance of the adage &quot;buyer beware&quot;. Please be careful. This has been a nightmare.

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