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Original Comment My wife and I had our house built in 2010 and we moved in towards the end of July 2010. When we moved in, there were brand new Kenmore appliances already in the house. <br /> <br /> January 21, 2013 our Kenmore refrigerator stopped cooling, and there was a clicking noise coming from behind the fridge. I called Kenmore to schedule a service, and after a week I never heard anything from anyone. I called a local private technician who came out to look at it, and he said that it was the compressor that went out. I then contacted Kenmore customer service, and they asked me how long I have had the fridge, and I told them 2 yrs and 5 months. I was then told that I no longer have warranty on the fridge, and that it is only good for one year. I then explained to the service rep, that I was informed by our local service tech that it was the compressor that went out. I asked the service rep if my compressor was still under warranty, at which time she told me yes, that it is warrantied for three years. As the conversation continued the service rep changed her answer and told me that the compressor wasn't covered under warranty, and then she later stated that she was not sure if it was covered. I was then transferred to the service department, where I asked them if my compressor was still under warranty, and I was told that yes it was, and that it was warrantied for three years. I then asked them if I could order the compressor myself and have one of our local appliance service technicians fix it, (my reason behind this, is because we live in a remote area of Texas, and Sears technicians only come out every so often). I was informed that we could do that, but the part would have to be ordered by my local technician, the service department even took down his name and business information, and instructed us to have him call (1-800-225-2864) and order the compressor and they would ship it to him. I even asked if he would be charged to order it, and I was informed that there would be no charge since it was still under warranty. <br /> <br /> On 01/30/13, my local technician then contacted the number provided to us, and he was told that they (Kenmore) needed to know the exact date that we purchased the refrigerator. The technician was also told that he needed to pay for the compressor, and then charge us for the fee. The thing is, we did not purchase the refrigerator, the refrigerator was already provided by the builder, and we were the first ones in the home. We have had the fridge a total of 2 years and 5 months. <br /> <br /> I have called customer service numerous times to try and get this issue resolved, and no one seems to be able to help me. My local technician has even advised me to never go with Kenmore brands again, because of poor service and poor quality. <br /> <br /> Who can I contact so that I may order a compressor for my refrigerator? The model # is 01, and the serial number is HR01398139. The manufacture date on the refrigerator says 03/2010, and we moved into our home in 07/2010.

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