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Original Comment I have recently moved to live in Porth Arthur Texas, and one of my priorities was to have Internet and cable so I contacted a sales representative sitting on his Time Warner Cable Van, outside of a closed office of the same name, on date 12/19/2012<br /> <br /> After discussing the type of service that I needed, he got in contact by phone to his office and offered me a packaged of 3 services that was on special at that time, that included a phone service for a total of $89.99 including taxes and I agree, and he promised to be at my house the next day to installed the equipment, and he did come, and brought the equipment needed, unfortunately he said that someone else needed to come to hooked up the equipment but he insisted and said in front of two other people that lived in the same house with me, that there was not going to be any extra charge because the connection was included in the packaged and he promised to be present the next day to explained the new deal and what was needed for the job to be done. My first disappointed was that next day he not only did not come but after trying many times he never answer his cell. <br /> <br /> The installer did come on time on 12/20/2012 and he also try to contact the seller many times with no response, so he proceeded to do his job and when he was done, he gave me a bill for $151.93 for his services. I explained to him that, that was not the agreement and explained to him what the agreement was with the seller, but he proposed to me that instead of un-do what was done by him, I could give him a check because he has to probe to his office, that he did the job, and he said that the next day I could go to the Time Warner Cable office, to explained the situation, and afterwards could cancel the check. <br /> <br /> I went to the Cable office the next day, explained everything and after a long discussion, the lady said that no taxes where considered on the first deal with the seller, and then a new agreement was made for everything that she offered me for a total off $102.99 for the new deal. So I went to the bank to cancel the given check, because we have a new deal and I was supposed to be charge by mail afterword. <br /> <br /> A few weeks later I decided that I didn't need the phone service, because I have a Magic Jack device, so I canceled this service and my new bill was going to be $92.54 but when I got my first bill on 01/21/13 the total balance was $274.92, so I paid the $92.54 that we agree upon, and cancelled the whole deal for disagreement after disagreement. I returned the equipment involved and received a new charge for $298.51 in other words for a total of $391.50 that covers 54 days of service, that is $7.25 a day, which a considered outrageous.<br /> <br /> <br /> <br /> Oscar M. Vilanova.

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