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Original Comment Mr.Robles: I am a deployed soldier serving in a combat zone and yesterday, 4 Mar 2013, I called customer service in hopes to setting up a simple checking account to pay some bills. Well after being transferred from c/s, to banking division (twice), and waiting a total of 35 min. to speak to someone, I was able to get to the correct division, I guess, and set up my account. All I wanted to do is set up a "bill pay" account. It seems no one that i spoke to could understand that. Oh yes, being transferred is a horror show because the connection was lost twice. Tough to get a outside line from Afghanistan. So finally I was told I would get a response within 24 hrs and be able to pay my bill. Well I received the message, but little did I know I had to wait another 24 hrs to input the address of the bill to be paid, when I could have done the final input steps the same day. Now I have to call back on 6 Mar, hopefully, and give them the appropriate address. Holy moley sir, 5 calls on my dime to set up a simple checking account!!! Terrible Customer Service. Makes me question all my account activity. A thought of training the initial operators to make the process quicker and less painless. Please respond with your thoughts. GL Ramsdell,

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