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Original Comment I switched to Time Warner Cable in December 2012 from AT&T b/c of a promotion you guys were offering. I NEVER received my gift card b/c I was told AFTER the fact that the bill had to be in my name and COULD NOT be in my husbands name even though I was a user on the account. When I called in about it the told me that I was not told that the bill had to BE IN MY NAME b/c I DID NOT ASK which is total BULL CRAP. On top of all that my internet services has not been working properly since I got the services in DECEMBER which is a problem for me b/c I work from home and NEED a STEADY internet connection that I HAVE NOT BEEN GETTING. When I called in for the very last time which was today I was told I could not get my money back which is also BULL CRAP b/c they have applied credits. If the credits were never applied then the bill would have gotten paid b/c I HAVE TO HAVE internet b/c of my job and my account is still current. The rep tried to tell me there is no way for me to get my money back b/c of the credits which is A LIE... If someone is paying you for something and it does not work properly and you guys cannot find the issue as to why my services are not working properly then you guys need to refund me my money so that I can take my services else where !!! This is not a good look for an ISP. I am really pissed off with Time Warner Cable and would NOT recommend them to absolutely ANYONE !!

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