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Original Comment At A plus station located on 1360 Lee Blvd, Lehigh Acres, FL - pump # on 04/12/2013 at 9:0 AM <br /> I have a small Pontiac and it had &amp;#189; tank of gas. I want to fill it up to full capacity - which would be usually around $20.00. I parked at pump # 8, chose the Regular Unleaded fuel and then set up the latch to hold it up until the tank was full. I went back to inside of my car and then I noticed the sound of liquid spilling out and the strong smell of fuel. I ran to the pumper and unlatched it. It was over $35.00 dollars. I went to the store and reported the incident to the cashier. She went to the office and spoke to a man there. He did not come to talk to me. She then came back with a plastic cup and some water and told me to follow her outside. Before we left the store she told me - in a rude tone - that I might get a couple dollars back, but the pump has been working fine. We went out to the pump and she started it by squeezing the handle and then let it go and say &quot;See it is fine, you place the pump in a wrong way and that is way it did not stop. And without letting me speak, she repeated that three times quickly in a row. I finally got the chance to tell her that has been holding the pump and let it go, but that was not how it happened. I used the latch to hold the pump. She then did the same way but would push the latch loose so it would stop pumping the gas. She did that a couple times very fast and once again, I mention to her that she was manipulating it. Of course it would stop like that. She kept saying it was my fault. I told her I have been putting gas in my car for many years, in many places and it never happened. I would not have that happen on purpose either. I also told her I am an honest person, and there was a mal function on the pump and it is not right for her to be manipulating the latch and the pump to prove I am the problem. But I also don't believe it is right for me to be charge when there was obvious a mechanical problem with the device. She went back to the office to talk the man there. Once again he came to the store but did not acknowledge me. She came back to me saying (this time in an ironic tone of voice) that the pump has been working fine until I went there, so why this only happened to me? I mentioned that it is ok that it was working properly before, but if a device breaks, it has to happen when someone is using it, and in this case it was me. She just kept repeating herself over again in front of other customers, which made feel very awkward. Customers that did not know what was going on were looking me like if I was a beggar. I am a professional person; I work hard and honestly for my money. I treat everyone with respect and dignity and I just want the same. I never raised my voice or been sarcastic with the cashier. It seems like the man in the office might be the manager (despite his manners) but I feel that it was his responsibility to approach me to solve this problem.<br /> I am very upset about all this, not just for the money, but especially but the way I was treat. I hope more training regarding customer service will be provided to the staff in that location.

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