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Original Comment AA 1035 on April 11, 2013 from Miami to Los Angeles:<br /> <br /> 1. Departure has delayed at least 25 minutes.<br /> 2. To enter Boeing 757 plane, AA used the middle entrance door, located at in front of first seat of economy class, behind the business section, rather than using the normal entrance door located behind cockpit and before the start of busness class.<br /> AA1035 may have used middle door entrance to minimize the traffic through business class seats. It is good for the business class.<br /> <br /> But the problem is first row seat starting economy class next to the middle entrance are sticking out about half foot toward the doorway of middle entrance door. This makes the middle door entrance way is much narrower. To make it easy for the entering passengers to enter and move faster, this AA 1035 male flight attendant told two of us to stand at the oppsite side of isle until incoming passengers are cleared for about 20 minutes, instead of being able to sit at the first row (9b &amp; 9C) facing entering door. We had 3 hand carry luggages between two of us. Airplane designed had no overhead compartments over our seat(9B&amp;C) above middle entrance door. We were told not to sit on our seats (9B &amp; C) and wait stading at opposite corner until boarding is completed and door way is cleared. We tried to find available overhead compartment space to put our luggage but unsucessfully. Flight attendant did not offer help until later. We did not know what to do with our luggage for a while. Then flight attendant yelled at us &quot; Don't you understand english?, move&quot;<br /> He was rude, sounded racial, unfirendly, unkind and seemed like &quot;take or leave attitude&quot;<br /> I know AA is in the process of merging wit US Air. Employee morale and attitude could be down. Employee may be indifference to customer service. But what about racial expression &quot; don't you understand english?&quot; It looks like no control there.<br /> <br /> Now I can see why AA has been on the path of downfall for years. I have used AA for years but can not take anymore.<br /> It is a shame to AA. <br /> I really feel that I deserve full refund of air ticket for the mistreatment and frighten experience.<br /> I saw only one flight attendant was helping passengers. It is understandable AA does not need attendants without food service and other. I was in sleep while a drink was served. So nothing was served, except bad feeling of mistreatment and feeling of being discriminated by appearance, penalized for given first raw seats.<br /> <br /> It was AA's old 757, weird practice of using middle door entrance or mistake in decision.<br /> <br /> Steve Kim, Canoga Park, CA<br /> I wonder if AA's management is aware of this kind is happening everyday.

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