Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment Dear Sir or Madam: My father was a member for probably 50 years. When he needed a new roof, they hardly gave anything to get a decent roof. USAA has changed. They are not the same company. I believe that they are involved with Progressive Insurance. They are a socialistic company. <br /> <br /> Also, today I got an email from USAA saying I was late in paying my bills. I looked and saw, that I had mailed them on the 9th, now it was the 15th of April, 2013. I called and told them this, and the girl on the other end said that because of it being tax season, could be why the mail is so late in getting here. This happens every year apparently. She said she would put a note in my file not to get charged a late fee. I have never been late, and also have been doing business with them for over 20 years. I said to her well if this has happened before, then why do they send out these emails, and not just wait until the 25th or more in April? She, of course, did not know, the computer automatically charges. I said to her, who do you think puts in the information for the computer to do that. Of course she had no answer. I also said to her that I know how many millions of dollars banks make with late fees. So, this is also what they do ON PURPOSE. They know every year that peoples' statements will probably be late, yet will still charge them a late fee instead of fixing the problem which they do not want to do. I call this stealing. It does show what kind of people are running things, and the lack of training they give to their people, and we have to take the brunt of it. After all the money all of us give to them in a year. This is nothing but treason.

Feedback

Your Name

Your Email

Verification