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Original Comment I booked a flight in 4/2012 & cancelled it in 5/2012. I was told I had until May 2013 to use the Credit. I called today to use it and was told the Credit expired in April. I explained that was not the information I was given & even had detailed dates, represenatives name, etc; however, I was told 'they understand how I must be disappointed.' After having my call escalated 3 times, I asked for a direct # to a supervisor and was told 'no one has a phone - not even at the Corporate Office.' Seriously? Now they are suppose to be reviewing the recording from my call & will let me know. I expressed I too would like to hear the recording & they said 'that's not possible.' What a disappointment & complete lack of INTEGRITY and CUSTOMER SERVICE!

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