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Original Comment To whom it may concern,<br /> <br /> I am writing to you to bring it to your attention on how Teleflora not only let me down but that your customer service department is in great need of learning to work with people. <br /> <br /> On Friday, May 10th at 9am I ordered 2 different bouquets. One to be delivered later that day to my mother (in Albuquerque,NM), the other to be delivered on Saturday the 11th to my mother-in-law (in Santa FE, NM). Well Friday passed and my mom NEVER got her flowers so I called customer service to find out what happened. The young lady (who did not speak English very well) told me that the florist couldn't deliver the flowers until Monday and that they should have told me that sooner. So I cancelled that order ONLY! I was told that the second order would be delivered by 3 p.m. that Saturday to my mother-in-law. They were never delivered either. When I called Sunday morning to find out what was going on, I was told the customer service person I spoke with on Saturday had cancelled the wrong order and that the order going to my mom was still scheduled to be delivered on Monday but the order to my mother-in-law was cancelled in error. I then made sure that they had both orders cancelled.<br /> <br /> The first two customer service people I spoke with did not sound like they were in the U.S.(simply because it was so difficult to understand either of them) and they didn't give a damn about the situation at all. You could hear it in their voices and by their attitudes. The second person I spoke with was a man and told him that I wanted to speak with a supervisor to see if there was anything that could be done to salvage the situation before I had both orders cancelled. He left me on hold for 5 minutes and then transferred me to voice mail, of which I STILL have not received a call back. The last person I spoke with was in the U.S. (I asked her) and she was sympathetic to my situation. She verified that both orders have been cancelled and that I should be recieving my refunds in 2-5 days. <br /> <br /> Needless to say, I was extremely disappointed and feel very let down. I have ordered several times from your company in the past and had been happy until now. I went on Facebook and Twitter and vented. On twitter I received a response from someone called Caleb who works for your company. He was no help at all. His only response was that I cancelled the orders and to expect a refund in 2-10 days. Yes I did cancel them because your company messed them up all the way around. There was no follow-up from your company and I completely got the feeling that nobody at Teleflora really cares about the customer. Because of that, I will not order from your company again.<br /> <br /> I'm hoping that at least ONE of you will actually care about your company and start doing something to fix the mess that you are falling into. The world works based on the internet now and with all of the negative things that I have seen on it about your company, I don't see your company lasting another 78 years. Its a shame that you would put the all mighty dollar ahead of great customer service. That is the trick to keeping and gaining loyal clients, great customer service. <br /> <br /> Another disappointed customer,<br /> Lisa Frederickson

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