Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment For the last 5 years we have dealt with Staples for all our computer needs. We are senior citizens and need Staples because we have no grandchildren and are pretty dumb when it comes to computers. We appreciate their services and to us it is well worth the additional charges. When we purchased our newest computer we listened to your salesman and included the warranty for our Hewlett Packard computer. It is barely 2 years old and a pin in the top cover or our laptop let loose internally causing it to raise the keyboard if we try to close it. It is still functioning, but we are afraid if we 'force it' we would damage the keyboard for good. We checked with our Staples and the personnel there feel it is a manufacturers problem and advised that our insurance coverage would be sufficient to cover any charges to repair it. When we contacted the insurance company they more or less told us that we must have damaged it from an apparent accident and they would not cover the repairs. The computer has never left our home since it was purchased, has not been dropped, has not had any ill use from kids, so how is this 'our fault?' You could see from the condition of the outer cover that it has never been dropped or damaged, but they didn't want to hear that. We paid an additional $200 for insurance coverage, but feel that we have been duped. Just thought you would want to know how the insurance company recommended by Staples handled our purchase. if you want to contact me.

Feedback

Your Name

Your Email

Verification