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Original Comment The weekend of May 11/12, 2013, I signed up with Frontier for a package promotion at a Western Festival in Elk Grove Park, California, At the time, I did not realize I was signing up with Frontier and Dish. I just wanted to leave Comcast, whose rates had steadily increased. The following Monday I was told that I would get a call to "third party" my phone number. I received the call and took care of that transaction.Then I was told that everything else (television hookup phone install and wireless connection) would be taken care of by Friday May 18, 2013. Having heard nothing from Frontier by Friday morning, I called around 10 am and was told someone would be out that day. Having waited all week without hearing anything, I told the Frontier salesperson that Friday would not work. She said okay, she was sorry no one had called and that the install would be on Monday, May 20. I received a message Monday morning 11:30 am when I returned home around noon. The message said there would not be an install that day and I needed to release my credit card freeze in order for have Dish provide services. When I returned this call, I was told a message had been left at my house on Saturday.This was not true; I live alone, was home most of the day and have a voice mail system that works effectively for messages. I returned this Monday morning call, and the Frontier salesperson said I had to release my credit freeze (this is the first I have heard of this new requirement). I told her I would try to see what I could do with Equifax although I was unwilling to release the freeze. She assure me that I just had to talk to Equifax (is this even possible!) and tell them that Dish could check my credit. I was fairly certain that this was not how Equifax worked as the whole point of freezing my reports in to make them not easily available. But, I said I would try. After about a half hour on the phone with the Equifax machine, trying to reach a real person, I gave up. Equifax wanted me to plug in my social security number and my credit card number over the phone. As a person who recently had my credit card number stolen, I am not willing to give out information, especially over the phone, to a machine. I called Frontier back and said I was not going to unfreeze my credit report. I would be happy to make a deposit, bring in a bank statement, or whatever was needed to assure Dish that I could make payments. The salesperson said the install would be scheduled for Tuesday. She then said she would get back top me that day, but she did not call me back. Monday evening around 6 pm an installer showed up at my door. I said I thought he was scheduled for Tuesday and he said that was probably Dish service. This was really when I realized that I was dealing with two providers and that Frontier would not be responsible for the actions of Dish. The installer then hooked up my phone and wireless connection. On Tuesday, I again waited for someone to show up. Nothing... I eventually called Frontier late Tuesday afternoon and was told by the salesperson that she had been trying to "work things out for me" due to the difficultly created by my refusal to unfreeze my credit report. That is why she had not bothered to call and tell me that, again, no one was going to show up and that there were still problems. I again stated that I would make a deposit or do whatever cash based action I could take to get the install completed. She then said, okay, if I was willing to do that, we would go that route. This was not the first time I suggested this, but it seemed like a totally new idea to her. I waited for a callback. Nothing. Then, at 5:02 pm, a charge showed up from Dish on my American Express card (I get an email notice every time my credit card is charged without a card being used). No call from Frontier, no explanation, just a $77 charge, without my consent (which I would surely have given if I knew what was actually happening). So, again, I called Frontier and talked to the same sales person. She said that because I I would not unfreeze my credit report, the promotional package I had signed up for (Maximum cost, under $90) would now be about $110 per month. In addition, I would be purchasing the equipment from Dish, (oh, I think this explained the $77 that showed up on my credit card account) and an additional $100. when the install is performed. This was all happening because I would not unfreeze my credit report. Pulling people in with a promotion rate, and then denying it and blaming the customer; isn't this called bait and switch? And, I now had Frontier half (wireless and phone) in my house, still paying for Comcast and am being denied the promotion rate. At this point, I lost it. I demanded to speak to a supervisor. None available, right then, she would have someone call me. I would not accept this as I knew Frontier's record to date on returning calls. I said I would stay on the line until I could speak to someone. I eventually got another person on the line who suggested that I breathe deeply and he would try to work through my problem. He worked out something where I have a contract for 3 years on the wireless rate and the phone rate, but not with Dish. That would be separate. My rate with Dish is good for 3 months. I am fairly sure this cost will shoot up to full price and I will be right back, or worser, where I started. I also got a short lecture on checking things out before I signed with a company; as though it was my responsibility to know that Dish was going to ask me to unfreeze my credit report to install their product. And, remember, when I signed, I thought I was dealing with Frontier; shouldn't Frontier have let me know that I would be required to unfreeze my credit report in order to have an install completed? I have been up most of the night, stressing over this whole mess. I got up early and started to recount what has happened over the last week and a half. What an overwhelming sense of powerlessness and victimization! I am just one voice but as a single, retired, older adult, I find the energy and time to protest when wrong is done. I hope you will be responsive to this problem in your service delivery. If I had this to do over, I would have stuck with big, insensitive Comcast. Frontier/Dish has proven to be unresponsive, unconcerned about the customer (just returning calls would have been thoughtful), and it seems one section of the company does not know what the other section is doing. Here I am today, with all Comcast services still hooked up, half of Frontier installed in my home (wireless and phone) with little choice but to buy equipment from Dish (due to my refusal to unfreeze my credit report) in order to complete my transaction with Frontier. Dish is scheduled to show up today, Wednesday, May 22, between 11am and 1pm. Be assured, everyone I know will hear of my experience with Frontier and Dish. When the installer showed up at 1 pm, he said I had to pay the $100. before he could do anything.

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