Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment To the helpful Claims adjuster and supervisor USAA office of these wonderful people. Early this year I had a break in of my resident, and to find all of my belonging stolen. The took all of my military paper work, retirement paper work from the military all of my watches 8 of them ranging from one rolex to breitling watches and some fossil given to me from my kids and father, to my TENS unit which provides therapy for my back. Now as a collectior I don't wear the watches cause I am a collector of them, nor do I keep all receipts, or take pictures of property cause I don't expect to be robbed at any time and if that's the case I have a very good insurance company USAA. Also other belonging such as TV's camera equipment wedding rings and necklace with my name on them made in Iraq, and also some home damage from the crooks that brook into my family home. Well after speaking with the claims adjuster Mr. Austin Garcia from the San Antonio Corporate branch and doing all leg work for him getting police reports and estimates on my house for the damage left behind, after giving him all the information on the police report such as detective name and numbers, which I had to pay for a report which I have not been reimbursed for I and was asked to send it to him, but also thinking I have been robbed of all belonging computers as well. I had to send it to him, now he's the claims adjuster, he is suppose to be trained to do such things like this to give the victim a break of not thinking about any of this. well overall to make this a short story my adjuster after 3 weeks of getting back to me came to me with an estimate of 10,000 dollars right no way, but with a depreciation value of 4,000 dollars and a deductible of 2,000 dollars which left me with roughly of 4,ooo and some change. lol Now with that being said I told him Mr. Garcia that, that wasn't even enough to pay for my Tens Unit which cost 3,000 dollars to replace, and let alone replace the other items in the house that were taking. and without me having pictures of my watches and other items I cant prove to them that I did have the items....according to my contract. Now iam not trying to get rich but damn can I replace the things that have been taking from me at least, to make you feel better so that you know no one is trying to play the system you USAA can even purchase the items for me and I will be glad to come pick them up, that way you know the items have been replaced. So now what iam I to do let everyone know how sorry USAA treats its clients for the military and that you just give your money away to them cause, God forbid something happens to your house or vehicle you will not get what you put in over the years of paying insurance, so people please read and re think before you sign any contract with USAA which support and stand behind their military service men and women. Please and if you USAA need a name to place with this message here it is, unsatisfied client customer yours truly, SSG White, Craig U.S Army

Feedback

Your Name

Your Email

Verification