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Original Comment I am a military widow and I have been a member 12yrs. Sad to say the billing and complex billing has taken 5 months to work on correcting a billing error and its still not done.Complex billing is very rude ,lazy and makes you feel your bothering them, when really its there job! Throughout this process, I did have one constant, dilligent rep; who has tried so hard to resolve this and complex billing gave her the run around also. Her name was Brandi Vohn she symbolizes what I use to love about USAA. USAA ;if half your workers(especially complex billing) treated your customers as compassionate and as respectful as Brandi Vohn your company would excel in customer satisfaction. After 5 mths I have decided to cancel all policies and leave USAA for good.

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