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Original Comment Very worst customer service ever,, I made an extra car payment through Auto Bill Pay 3 months after the account was closed (paid off in March)on June 7,2013.. notified PNC on the same day and was told my funds had been returned..called again on 06/10--06/12--06/14 each time was informed funds had been returned, called 06/18 and got a little huffy with them still no luck but on 06/20 I called and was informed that a note had been posted to my account saying their Settlement Dept had OK'ed a refund on 06/18/2013 so I called later in the day to obtain a reference # or trace # and was informed by their Retail Escalation Dept. (that's where they transfer you to when you get pissy) that my refund will be made the first week of July...A bigger bunch of liers I've never encountered

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