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Original Comment I recently rented a Ford Crown Victoria from Thrifty in Orlando Florida at the airport. I needed a car this size to accommodate a family of 5 people along with our luggage. I put my family in this car and drove it to Ocala. Unfortunately I got a flat tire. When I tried to change the tire I found all the lug nuts on this wheel were only hand tight! When I installed the spare it too was flat. I attempted to call the Thrifty emergency road service line and it took 20 minutes before anyone answered the phone. They told me I was responsible for the tires on the car since I did not sign up for their road side service plan! Really! I had to get a friend of mine to help me take the tire to get it repaired.<br /> <br /> Further inspection of this vehicle revealed that the lug nuts on the right rear tire were also loose and the tire pressure in this tire was 65 psi, a potentially very dangerous situation. Other issues found included a squeaking and clunking noise somewhere in the fount suspension, and a hood that appeared to not latch properly. In summary this vehicle was poorly maintained and the condition it was given to me was nothing short of dangerous. Fortunately I have a knowledge base that aloud me to make this vehicle safer. <br /> <br /> I was told that I could return the vehicle to the location I rented it from and pick up another car but they could not guarantee that I would get a replacement that was a similar size. As a result I kept this vehicle for the remainder of my stay since a smaller car would not provide me with the room I needed for my family and their luggage. <br /> <br /> When I returned the car my complaints to the management fell on deaf ears. They reluctantly reimbursed me for the $10.00 it cost me to repair the tire at Walmart but they seemed unfazed that they originally gave me a vehicle that was unsafe and poorly maintained. They did however offer me a 10% discount on my next rental. Really! I will never rent from this company again.<br /> <br /> I'm happy to get my family back safely 7/15/13

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