Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment My name is Carla West I am writing to inform the right party of an incident I experiece with jiffy lube around 7/8/2013 I went in to have a radiator flush and in the process I had my driver side head light changed, a couple of days later on 7/13/2013 while driving on the expressway I lost my whole entire light and didn't notice the light had flew off until I got off the expressway I imediately drove to jiffy lube located on Harlem and Jackson I beleive the adress is 7200. I went in with my light attached to my car with nothing hanging and nothing broke only a cracked class that go over the light I was told after the light was replaced that they could not warrantee the bolb due to the crack in the glass and I should put a peace of tape over it to keep it from going out again I was ok with that. My light was removed by an jiffy lube staff member but it was not properly put back and snapped back into place this is the second time someone from jiffy lube has inproperly put my light back as they found it the first time was at jiffy lube on Fullerton and Austin 2401 Austin shortly after leaving jiffy lube, every time I drove on the expressway I would have to pull over and put it back in but thank God an hispanic man helped me to put it back in properly before it fell off so I let it go that time and didn't contact jiffy lub (but do have witnesses of both incidents even the hispanic guy that put it back the first time) I have been in contact with jiffy lube for two days trying to get some kind of compensation for my light and was told that by looking at cameras that my light was already hanging well that is not true I drove in with my light just fine other than the crack in the glass when they removed my light they had to snap it out of place but after replacing it they felled to snap it back in place and theres no way they can detemine if it was properly snapped back in place by looking at a video. It is a difficult task to snap that light back in place and due to this happening twice with jiffy lube lets me know that they are experience in taking it off but not to experience in putting it back correctly. So can someone please contact me about this issue because I am getting no where with the local location I would also like to add that I have been coming in for car treatment with jiffy lube for a while now and I am a loyal customer and I'm only asking for jiffy lube to correct the mistake they have made on my vehicle. Thanks!

Feedback

Your Name

Your Email

Verification