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Original Comment Very dissatisfied with your customer service department in Tulsa! My Delonghi fully automatic coffee maker is nonfunctional within its warranty term. I phoned Delonghi Customer Service and was told they would send me a box to ship the coffee maker to get serviced. I received the box with a pre-printed address to DeLonghi America. Nothing besides packing material was included in this box. After more than two weeks, I packed my coffee maker into the box and sent it via UPS. I didn't hear anything back, so I phoned Customer Service once again. They told me the box should have been sent to their Dallas service center, not the New Jersey address that was printed on the box. Three weeks later my coffee maker is being returned to me from New Jersey and they are sending me the correct pre-paid address label. I asked for a refund of my $61.46 that I spent to ship it to New Jersey -- the only address I was given -- and they told me they will not refund it as I "took it upon myself to send it to the wrong address and pay for it." Hello?! I spoke with the manager, Misti, who told me I should have called them and verified the address that was printed on the box they sent me was correct, as because I didn't, I'm responsible for it going to the wrong location thus they will not refund me my shipping fees. I asked to speak to her manager and was told he doesn't take calls. I asked for his boss' name and was told that was in their corporate office. I proceeded to ask for their phone number and was told, "we don't have that number." Really? You don't have your own corporate phone number? Unbelievable, yes, lie. Apparently, DeLonghi corporate doesn't want to be contacted as there is not a number to be found for them outside this Tulsa call center. Shame on you, DeLonghi. Poor, poor customer service! Stand behind your own mistakes and make them right. You've just turned a loyal customer who has purchased two of your automated coffee units into someone who will never buy anything DeLonghi again.

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