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Original Comment I just got off the phone to your customer service office. Talked to another supervisor told him what the lady rep had told me. She was totally wrong and he agreed. I then asked him to take care of getting in contact whit my doctor to preauthorize the drug. it can be a generic drug if there is one. He told me I would have to have my doctor contact the preauthorization office because he could not find any information in my computer file on this drug. So here we go again. My doctor has faxed in the script called in the script, and faxed and called in the information needed to get preauthorization for the drug. What makes him think the information will get used in any way. Its hasn't gotten into my file any of the first four times, why does he think its going to happen this time.

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