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How can anyone trust any perscription that finally do get filled,<br /> <br /> <br /> <br /> <br /> July 4th weekend we signed up for Express Scripts. I have gotten a call every day for 2 weeks stating that I will have to pay full price for my prescription because I have not signed up for Express Scripts.<br /> <br /> <br /> <br /> On Friday 08-02-2013 I received an electronically generated phone message that the Express Scripts prescription for Atorvastatin Calcium 10mg could not be filled because the form need was not faxed in with the prescription from Dr. Odukwu's office. I called Dr. Odukwu's office, The office manager told me that when Express Scripts faxed in the request for information, Express Scripts only provided one form which they used for William J. Shelton's 20 mg Atorvastatin. When I realized that the dosage was wrong for Pamella Ann Shelton's script, I called my local pharmacy to have them confirm the paper copy of my last prescription that had been filled for Atorvastatin Calcium was 10mg. I called Dr. Odukwu office and a new prescription for 10mg was faxed to Express Scripts to replace the one for 20 mg on Friday 08-02-2013. <br /> <br /> <br /> <br /> This morning 08-07-2013 at 11:05 AM, I got the very same call about not having signed up for Express Scripts. I called to speak with a Customer Service Rep and got Ashley who took my information but hung-up and nothing was done.<br /> <br /> <br /> <br /> I immediately called back and this time the Customer Service Rep put me through to the Pharmacist who could not help or explain why the 20mg got filled and not the 10 mg. Or the status of any of the scripts we signed up to have filled.<br /> <br /> <br /> <br /> The Pharmacist then put me thru to a Supervisor - Stephanie, who tells me that she has no Idea why we continue to get the threatening phone calls that states we will have to pay full price for scripts if we don't sign up for express scripts. After all the conversations, at 11:35 AM I receive yet another electronically generated call from Express Scripts stating that the scripts are being held for co-pay and or that the scripts are being shipped. Each and every time I have immediately called Customer Service to find out the real story, because I do not trust anyone at Express Script to know what the correct status of my prescriptions are on any given day. <br /> <br /> <br /> <br /> End result of 08-07-2013 calls to Express Scripts<br /> <br /> Dr. Lynden Odukwu office submitted 10 mg script for Atorvastatin. Express Scripts shipped the 20 mg prescription after I cancelled the 20mg script on Monday 08-02-2013 and 08-05-2013. The Customer Rep cancelled the 10 mg script instead of the 20mg. I have been trying for 4 weeks to get any prescriptions mailed out from Express Scripts.<br /> <br /> <br /> <br /> Cost to me for Express Scripts mistake <br /> <br /> The 10 mg script co-pay is $20.00 and 20 mg script is a $60 co-pay - the account now has a 30.00 credit to be used on the next refill on my script of 10mg because of the Express Scripts mistake. We will still have to pay $60.00 for Bill's and $60.00 for Pam's prescription for this order. A total of $120.00 total which should only have been $80.00. These are the only medications we have to be filled. These mistakes leaves me with no confidence that any prescription will be correctly filled either dosage wise or the correct medication put into the correct bottle.<br /> <br /> <br /> <br /> Our PROBLEMS WITH CONFIRMATION CALLS from Express Scripts<br /> <br /> I get confirmation each and every time that we are signed up for Express Script home delivery service.<br /> <br /> I am told that both scripts are being mailed. However, the same day or next morning I get the same threatening call that states we are not signed up for Express Script Service and we will have to pay full price of the prescription which is followed in the next minute by a call that states the scripts are ready to ship and waiting for co-pay. I have been waiting since July 4th to get any prescription.<br /> <br /> <br /> <br /> Pamella Ann Shelton -


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