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Original Comment I bought a craftsman weed trimmer from sears may 21 2011 ...used it 11 times in the last two years fro 20 minutes each time ... read the manual ... used sears products in it ... had a sales person help me to know the proper way to use it ... June of this year it died ...the motor has seized up and it is toast ... took it to sears where a representative just kept repeating ..."it will cost you $45.00 to send it in to have it looked at and that will go towards the final repair cost" ... there was no other help ... just "sorry, that's all we can do" ... I had spent over 1500 dollars and purchased a riding mower, push mower, and weed eater and their supplies... I will never ever shop at sears again ... also talked with my neighbor who said he had purchased a skill saw at sears and it died ... he took it back and got the same BS ... he went to home depot and bought his new saw there ... response ... talked to the man who works at the local gas station and he said he had purchased a riding mower at sears had it delivered the next day ... went to use it the next day and the mower deck and plastic parts shattered ... he called sears and they said a representative would be out within the next ten days ... to write up an estimate for parts and it would be up to five to seven weeks for parts to arrive and then someone would come out and repair the mower ... the man said other words ... and then told sears to just come and get the one day old broken down mower and bring a check for full reimbursement ... he went and bought a john deere and says it's running just fine ... sears USED to sell quality items and stand behind their products ... now they just suck at everything ... junk products, no care to the consumer, no standing behind anything ... just the brainwashing repeating response "I'm sorry" well, sorry just lost you a lot of future customers ...

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