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Original Comment After 11 years of service, I'm done with them. I don't even know where to start.<br /> First, they always have hidden or &quot;mistake&quot; charges on your bill that they hope you don't notice and pay for. When you call them to get them removed they tell you they will credit you on your next bill but it never is. I haven't had a single bill come in with the same price and its not because of fluctuating taxes.<br /> <br /> A short second; THEIR CUSTOMER SERVICE SUCKS. Even when i'm not upset or rude, they hang up when they don't know what they are doing, or when they don't know what to do. They talk to you like your an idiot, and when you try to tell them what your problem is they try to change it to something else, which is where my third problem comes in.<br /> <br /> #3 The reason I'm dropping them. My cable &quot;promotion&quot; ended as they usually do and most of the time I call back an barter myself onto a slightly more expensive (not much) but similar bill. <br /> This time however my &quot;promotion&quot; ended and my bill went from $168 to $240. When I called to fix this 45% increase in my bill the only thing they told me i can do is basically drop EVERYTHING and my bill will come out to $190 dollars. <br /> <br /> The money isn't really the problem. For some people $240 for crappy TV and internet isn't a problem for others it is. I'm just upset that they can't treat a 11 year customer with the same loyalty I've shown them. And when I asked why they can't put me a 11 year customer on a promotion or a good price plan instead of someone who has been with them for 6 months;<br /> Their Answer:<br /> I'M SORRY. THAT'S JUST THE WAY IT IS.

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