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Original Comment If you are smart, never, never, EVER rent from Thrifty! They are not the least bit interested in customer service, overbook to the max and do not care in the least that your time may be valuable. We rented at Raleigh Durham this past weekend , had a confirmation made weeks ago, then get to the location and (no lie) there were at least 25 people ahead of me. I finally got to the counter one hour and 40 minutes after arriving at the property, only to be told there were no cars. As one car pulled in for return, the next person in line was served. It is an incredibly inept, broken system. The manager never once came to see if he could offer any help or move things along. Then the same person who takes eons to enter whatever in to the computer is then the same person who leaves the desk and goes out to "find you a car". So now no one is at the desk and the line keeps getting longer and longer while you wait forever. Oh...and when they find you a car, it is not going to be the one you reserved. Then they have the temerity to offer you a different one that is available and still want to charge you for the "upgrade" to a car you don't even want. People with 3 small children who needed car seats had reserved a van, but there was none to be had. Stay away from Thrifty. They reel you in with the low rates, but then offer nothing in return. One of the employees even ventured to say that they have made suggestions to management to fix problems and "not one of the big shots sitting in their big mansions and making the big bucks listens because they don't care what goes on down here". I have a letter going to one of those big bucks persons today. This poor service is inexcusable. Because of their poor service, I missed an important business appointment. Unless you have all the time in the world and nothing important to do, you defintely want to avoid Thrifty at all costs!

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