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Original Comment My Wife And I Recently Purchased New Glasses For Both Of Us From Your Being Loyal Sam's Club Members For Many Years We Were Shocked And Disappointed In The People That Work The Eyeglass Section Of This Store. The Manager Is Dee Luevano And I Have Never Met A More Unfriendly And Indifferent Dept. Manager In My Entire Life. We Had Some Problems With The Fit Of My Wife's Glasses And She Was Really Put Out That She Had To Order A Different Frame For My Wife And Make The Necessary Adjustments. The Entire Staff In The Optical Dept. At This Branch Are Just Unfriendly And Cold People And Will Never Be Of Any Eye Glass Service To Us In The Future. Management Needs To Take A Close Look At This Group That Runs This Department And Either Send Them To Classes On How To Treat Customers Or Fire The Entire Lot And Start Over With A Fresh Crew. Every One Of Them Seemed To Be Miserable In Their Job Duties And Wishing They Were Not There. I Cannot Imagine How Many Customers They Have Driven Away With Their Terrible Attitudes. We Are Not Difficult People To Work With But The Kind Of Rudeness We Were Shown On Our Visits Was So Much Of A Turn Off, We Shall Never Return. They Need To Attend Classes At Costco To Learn How To Treat Customers With Care And Understanding. None Of Them In This Group Have Any Vague Idea As To How To Treat Customers. Your Company Needs To Address This Matter Soon.

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