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Original Comment I'm very upset with Express Script, since you have taken over or meds we have had nothing but problems. I tried filling my husbands albuterol solution back in May and again this month. They keep sending it to Liberty medical for filling when my husband has BCN advantage, it doesn't go to liberty. I went thru this last May and they switch my call to liberty and they said the same as I tried telling them that they can't fill that order because of BCN advantage. I was on the phone a good 2 hours. Well guess what happening again, I called to order they told me we would get it on the 22nd. I called on the 23rd and the supervisor started to argue with me that it had to be pre-authorized and that it went to liberty again on the phone forever. She supposedly got it together and was told it would be sent 24 hour emergency at no cost to us, didn't come of course. So called again on the 24th this time on phone 2 hours and still had to try to explain to them with no response. Was switched over to bcn and they said the same thing that it had to be billed to express scripts. Was told again would be sent out 24 hour emergency, then get a call today the 28th and was told by recording that it wouldn't be sent. My husband has copd and needs his meds, it seems like there are a bunch of idiots running this place, I have talked to so many supervisors with no help. If they would just go to May and figure out how then sent it out then they should be able to do it again without a problem. We are very dissatisfied with this company, when with Medco we never had an issue getting this medication. Really hope you can get this system in working order being your messing with peoples medications.

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