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Original Comment Like many others our family has long been Sears customers. I go all the way back to my childhood on the farm looking forward to the Sears catalog. Throughout adulthood always went to Sears. All of our houses have been populated with Sears products and appliances. Our trouble began when we had Sears install a central ac system and had trouble with it from the beginning and absolutely no cooperation from Sears management. After several visits a technician finally found the problem and I then found Sears would not honor the warranty. Stupid me,. when we needed a new boiler I went back to Sears. Before installation we got overwhelming attention from the salesperson, but the day after installation when the boiler sprung a leak, despite numerous calls to the salesperson and project director voice mail we never received a call back, until someone called to find out if we received a manual and instructions on use. Because I was in the basement my wife brought the phone down to me at which time we found the caller had hung up and did not bother to call us back. When this same person called back to solicit feedback and I provided am list of our problems with this installation the caller promised a call back from the sales manager which we never received. Finally after all this the contractors took care of our problems, I say the contractors. We have not received one word of apology or concern from Sears. Need I say this, NEVER AGAIN SEARS. I have kept a catalog of all this with dates and times. SEARS gets a negative rating on Facebook and friends and extended family. NEVER AGAIN.

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