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Original Comment I agree with the other comments about customer service-it Stinks! My doctr's office spent more than 2 hours trying to get through to provide prior authorization after numerous times of not even getting an answer and then when they did get an answer, they were put on hold or cut off. Yesterday I was on the phone over an hour trying to get the required forms faxed to the doctor and was transferred 6 times and finally when I spoke to a supervisor, she was almost rude and told me that was what I paid my doctor to do then she transferred me to a number with automatic messages which did not include any way to talk with a real live person. The doctor's office told me late yesterday that another patient was on the phone with Express Scripts for over 3 hours and finally talked with someone who faxed the form to the doctor. Today already I have been on the phone for almost 2 hours trying to log on to my account and finally was told there were problems with the system. This is absolutely ridiculous!!!!!!!

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