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No wonder Sears is going out of business. I purchased a maintenance agreement for my range. I set up an appt for them to come out. When I made the appt I told the girl there was a problem with the led light indicating how many rings on the burner were activated. She says no problem. Day of appt I waited around for four hours, finally got a call from Carl. He asked me about the problem, said he would order the part and reschedule the appt when it came in. Are you freaking kidding me? He should have called me immediately after I made the appt and ordered the part then. Poor, poor customer service. And the people at the call center, worthless.


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