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Original Comment I also had a very bad experience with Greyhound will never use their service again, the customer service sucks, very uncaring. July 2013 I took a trip from Chicago to California the bus broke down and we were stranded in the hot sun for 8 hour, I missed all my connections also missed the funeral I was suppose to attend in California when the time came for me to return Home I purchased an Amtrak ticket so I never used my return ticket, I contacted customer service in hope of receiving my refund was constantly given the run around...as of today Feb 17 2014 I haven't received the refund , to some people customer service is just a job, but we should receive quality service,,,,,,which you don't get from GREYHOUND.

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