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Original Comment I WILL NEVER TAKE MY CAR TO PEP BOYS AGAIN!!!! THIS WAS THE WORST EXPERIENCE EVER. MY EXPERIENCE AT THE PB IN HICKSVILLE, NY:<br /> On Tuesday 2/11/14 I took my car to have four tires put on, and oil change and a transmission flush. My appointment was at 12 noon. I left my car and returned to work. I received a call from the store around 2PM stating that the power steering hose had a hole in it and that the gasket valve was faulty. I allowed them to make the repairs because I was informed that it could be done in a timely fashion. When I arrived at the store at 5:30PM, I was told that the car was still being worked on. I waited patiently for an additional 3 hours only to be told that they could not fix my car and suggest I take a cab home. No explanation, no customer service. I don't live in area where I took my car, I only work near the store. I live aprox. 22 miles from the store. And at 9pm at night, that was not an option. When I told the rep. that I did not have cash on me, he simply stated, &quot;Go to the ATM or the BANK!&quot; Wait...WHAT?!? And you don't offer a number? I mean its least you can do? They wold not give me a straight answer as to what the issue was, finally within a 5 min. span, I got the following answer(s):&quot;They sent us the wrong part, and we didn't know that it was the wrong part until we took your car apart and tried to fix it back&quot;. Then I got, &quot;We are going to use the KIA plugs...&quot; Wait...Plugs?? for what?&quot; To which he responded..&quot;Spark Plugs!&quot; what do spark plugs have to do with the power steering hose and the gasket valve? How are you giving me a tune-up and you cant fix the initial problem? Then they said they are trying to fix the manifold. I was in the store until 10:15PM and they close at 9pm. I had to have my co-worker, who lives in a town nearby leave his wife to take me home 22 MILES away!!!! I was told that car would be fixed the next morning. At 3pm on Wednesday 2/12/14, I received a call from them stating that they could not fix the car. ONLY after once again getting upset, was I offered some remedy. I received a call from Corporate informing me that they had arranged for a rental FREE OF CHARGE! Until I got the rental place and they put a hold on my car for $250.00. On Tuesday-a whole week later--I received a call stating that they had to order another part from the DEALER- a lift- and that my car would be ready, maybe Wednesday. Well today is Thursday, 2/20/14, still no car and no communication. What I didn't mention was that The week of this very upsetting experience, I was having surgery (which they knew.) Upon my return to work today, the rental facility call (on 2/19/14) to let me know that Corporate will NOT PAY for the rental past 2/21/14. As of this comment at 10:18am on 2/20/14 PB has not called and is giving my husband the run-around. STAY TUNED!

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