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Original Comment I have been having the same problems since I had the phone. On Wednesday, March 5, I was supposed to receive my minutes and I did not. The same non-english speaking rep. did not help, as usual. He was very rude, as usual and they deactivated my phone. I asked for a supervisor and he came back to the phone and pretended to be the supervisor, strange working for this company and it has to stop today! It is now, Thursday March 6, 2014 and I am still not able to retrieve my minutes. This is ridiculous! I have already filed a complaint with the BBB.

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