Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment It is unconsionable in the unprofessional, and possible illegal fashion that a 79 year old widow, who was a current customer of MediaCom in Traer Iowa, has been treated. <br /> The next email I will be writing is going to Senator Charles Grassley of Iowa.<br /> Mrs. Shirley Crawford, 711 S Main, Traer, Iowa has been a MediaCom customer for several years. She had a builder start her a new home last October. From the beginning the builder was in contact with MediaCom advising of a need for the service to be moved. The new home was built aproximately 100 yards from her residence of 60+ years on part of the farm ground fronting Hwy 63 in Traer. At no time was there any mention of any dificulty in providing this service, in fact over the last 45 days of construction, frequent calls were made to MediaCom about the dates of completion and the dates of a line needing to be brought to the house. Assurances were given as to the line being moved since the customer, Ms Crawford had a LifeLine in her home serviced by MediaCom. This was critical because Ms Crawford had just a month earlier fallen and broken her hip, requiring a hip replacement and doctors required the LifeLine be kept in place.<br /> Now, approximately 8 months later, MediaCom has informed Ms Crawfod that they will not provide service to her new home because &quot;It would be to expensive&quot;! This was after a month and a half of attempted scheduling, lack of return calls, dates given and no one showing up, out and out rude customer service reps, customer service reps who could not speak english well enough to be understood, and ONE representative making it to the new home and meeting with me, Ms Crawford's brother, and telling me that it would be no problem to get hooked up but he didn't know why dispatch had sent him that day because he couldn't do any work without the drop being done, which he assured me would be a simple matter as he pointed about and said, &quot;There are plenty of locationjs for us to pull from so it won't be a problem, just let them know when we were ready. That was 2 1/2 weeks ago!! Upon my leaving to return home to Oregon on 5/5/14 MediaCom informed us thjat they would be coming to run the drop and connect the service the following day, Tuesday 5/6/14, and connect the service Thursday 5/8/14. I have since heard nothing but horror stories from my sister and the builder, he helping her get things scheduled since she is alone in Traer.<br /> I am a retired Financial Services Executive living here in Portland, Oregon. I can assure you that I will be taking this to the highest levels, including your CEO, to get answers and explanations about what has happened and how a 79 year old widow, with a recently replaced hip, living by herself, could have been treated so unconsionably.<br /> I would advise the elevating of this to your CEO since he is going to get either an email or a Registered letter reiterating the same details as expressed here. The same information will be forwarded to Senator Grassley also.

Feedback

Your Name

Your Email

Verification