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Original Comment To whom it may concern: <br /> I am attempting to contact higher authority to try to get my situation under control. When I switched from direct tv to uverse the rep convinced me to switch. I figured since I had at&amp;t mobile and have never had a problem in over 8 years with them, why not choose them. I switched and it's been a nightmare from day one. After about 4 months I thought we had it under control until the end of may 2014 a tech came to my home to fix/change a receiver in my master bedroom. Turned out he could not change due to the fact that it stated, &quot;high credit risk&quot;. Therefore, they will remove my 5th receiver that i started with from day one and will only allow me to keep four due to my credit risk per november of 2103. I couldn't understand why or what considering I have autopay. My credit is perfect with uverse. My credit with anyone else had zero to do with uverse and I never provided authorization for my credit to be pulled other then the first time when I signed up with uverse. Long story short after hours of time wasted and speaking to rep after rep, supervisor that could assist me none. Other then repeating the same thing over and over again as the other 20 people that were clueless and could not explain to me the one question. If my credit issue was in November 2013 why is it that you are advising me of this in may of 2014 and now changing service agreement on me? This is not what I signed up for! I have not had television in my room for almost three weeks and there is nothing that anyone supervisor or below can do to begin to explain what is going on here. Please someone contact me asap to attempt to get this situation under control. The worst part about it is that I am not sure what a supervisor is their for. The customer service from supervisors are horrible! The cs reps try but unfortunately, can only do so much. Please contact me asap. Thank you, <br /> <br /> Yesenia

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