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Original Comment To Whom it may concern,<br /> <br /> I have been a Petco customer for many years. I frequent your location in Bloomingdale, IL often buying items for my dog and using the grooming facility. My last visit was not so pleasant and I felt the need to voice my concern. <br /> <br /> My dog Pennylane is an 11 1/2 year old Golden Retriever and I made an appointment to have her groomed at the Bloomingdale location. When I made the appointment I asked how long the grooming would take and she said around 2-3 hours. In the past, it has taken around 1 1/2-2 hours so I really didn't have any concerns. Pennylane just gets washed, nails clipped, and her teeth brushed so I didn't think it would take too long. When I arrived, I went over everything with the young lady there and she said she would call me when Pennylane was done. <br /> <br /> After two hours, I called to check in and she said that Pennylane wouldn't be done for another two hours. I told her that didn't work with me and I didn't want my dog in a cage for another two hours and I was coming to pick her up and take her somewhere else. She apologized and said that they are very busy and only have one groomer, but she would do Pennylane now and I can come and pick her up. The young lady was very nice when I arrived and Pennylane was cleaned beautifully.<br /> <br /> I understand that it takes time to groom a dog, but my dog's appointment was at 3:00 and I should pick her up at 7:00??? Four hours for a bath and clipped nails seems a bit excessive. When I make a hair appointment for myself I receive a cut, color, wash, and style which usually takes 2-3 hours. How could my dog who is just getting a bath and clipped nails take longer than that? I feel it is wrong to make an appointment for a dog to get groomed and make them sit in a cage for four hours while they wait their turn. I think it is important to have more staff available or not over book the clients. <br /> <br /> The young lady who helped me was very nice and accommodating and I don't think this is her fault at all. As soon as I said I was picking up Pennylane and going somewhere else she immediately took care of my dog which I truly appreciate. My question is, why couldn't they do that to begin with? Pennylane was done less then a hour after I called.<br /> <br /> I'm hoping you could help this situation by either hiring more staff or not over booking your clients. Having animals wait in cages for four hours while they wait their turn to be groomed is very cruel. We as humans don't do that, why should we expect that for our animals.<br /> <br /> Sincerely,<br /> <br /> Shelly Cook

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