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After having a reservation well in advance, I was told by the manager in Milwaukee that " I just work here. It's not my problem!" Wow, the worst customer service I have ever experienced! No one cared. They really made traveling harder than it needed to be. Thank goodness for Ace/Mayfair car rental. They provided me with a car(at double the cost, but it was last minute). Anyhow, I was awfully thankful my twins were well behaved......because Thrifty/Dollar could have cared less that a mom traveling with two young ones was stranded in Milwaukee! Unbelievable!


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