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Original Comment Accidentally, my son jumped in the pool with his father's cell phone in his pocket. The phone was no good anymore, so we purchased a new phone. Called tracfone to activate the new phone and transfer the time and minutes from the old phone. The customer service attempted to activate the phone, said it could take hours. After a day it finally activated, but no service. So back to customer service, they said they had to send me a new sim card, 3-5 days. So after waiting the card came and back to customer service. Finally, I thought, but no. My husband had 900 minutes left on his old phone, but they said their computer only shown 238. We tried reasoning with them explaining to them that their computer must be wrong. It wasn't even half of what my husband had on his phone. We asked for a supervisor, she checked and said that there was nothing she could do except give us 30 minutes. We tried to explain that we paid for the minutes and didn't think it was fair that they were not going to give us what we paid for. She just kept repeating that she couldn't help us, even though we had be customers for 10 years and there were 3 of us in the house with tracfones. I was shocked that they didn't care to lose us as customers. I told her that I will be shopping for a new phone carrier, she just kept repeating herself. They are thieves. They stole my minutes and actually think that we are stupid enough to just pay for more. Not me. I will also make it a mission to spread the word. I will share my story with everyone. I will contact the BBB. I will also contact Walmart to let them know that they are doing business with thieves. They really should care about their customers, without them they have no business. These people crooks! I do not recommend Tracfone, unless you like being aggravated and having your pockets picked!

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