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Original Comment I bought a pair of reading glasses back in April. The store located in NYC on 5th Ave was at one time, where I bought several pairs of glasses. Today it is not managed well and the staff on their game. In fact, the experience I had in this store, continues to be the worst retail experience I have ever encountered. <br /> <br /> The sales person helping was having issues from the beginning, helping me select the right pair, then finding my insurance information right through to my purchase. I had a line of credit but she was unable to access it. Finally I used my husbands credit, which after a belabored effort rang up successfully. <br /> <br /> I received my bill and realized I was charged twice for this transaction. I contacted the store and I was told they would look into it. After numerous phone calls, each one with sincere apologies and a promise to either credit the account or mail us a check, nothing was ever done. <br /> <br /> The manager supposedly had to make several calls to the home office to straighten this out, along with her regional manager. She called us back several times to inform us they were still working on correcting this. <br /> <br /> I contacted the store again, only to be told that the manager now had to speak to the regional manager, after 3 weeks ago she called to let us know a check was in the mail. <br /> <br /> I asked if it was possible to call him/her? She said that it was not possible but she would have him/her contact me. That was on Wednesday. No word from the regional manager. <br /> <br /> Hopefully, there are some interested executives at the home office that can make this happen and credit my account!

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