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Original Comment I paid my car loan off with Ally Bank 2 years ago in August 2012. I am now in the process of trying to obtain a home improvement loan and I'm being told that I don't qualify due to my car loan with Ally Bank which still showing on my credit report 2 years later August 2014 as unpaid (which this loan was paid in full 2 years ago with Ally) and I currently do not have a car loan/payment. I called the number today and was told it would take 4 hours to receive a fax comfirmation showing that this loan was satified. I had to call back due to not receiving the fax, once received it showed the loan satification date as being today not 2 years ago. I then requested the loan history which will show the actual date of the payoff of August 2012, I was informed again it would take another 4 hours to receive this document by fax (4 hours to fax a document that I needed yesterday, what a joke)and I wouldn't have needed the document if Ally would have taken care of clearing this off my credit history 2 years ago. I'm still on hold with yet another representive as I am typing this. I have spoken to a total of 4 representatives so far and 2 manager today and spent over 1 1/2 hours on the phone, I certainly hope this situation get resolved with the credit bureaus soon, but I'm being to wonder because I feel like I'm dealing with a lot of incompetent indivduals at this bank. I plan on calling the coorporate office to complain as well when I get a chance, it may not be today but I plan on calling, hopefully someone there and can make sure this situation gets resolved with the credit bureaus. I'm still waiting another 4 hours to obtain the fax for my required documents so I can get my home improvement loan, what a joke.

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