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Original Comment I purchased a Kyocera Milano last year and have had nothing but problems. The main one being the battery would not charge. I went round and round with Tech Support for months. Finally they had me send the phone to N.Y. along with the original receipt; they would not accept a copy. The phone was kept for almost two months. According to them, new parts had to be ordered. They returned the phone, back to me, with the same problem and kept my original receipt and refused to return it. Finally I got with the corporate office in California. A new battery was finally sent. The same thing started happening again and the phone is now, as of 8/7/2014, completely dead and I cannot retrieve any data from the phone. I phoned corporate twice and finally got Peter. He stated that a new phone is not justified because nothing was found wrong with the phone. I sent him the info on 8/7, by fax, that was sent to me when the phone was returned showing that there were problems. Upon receipt, he did not call. I followed up on 8/8 and he had received the fax. It is now 8/26 and I still have not heard from Peter. What kind of customer service is this? I have purchased many cell phones and have never had to have one serviced. The worst phone ever.

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