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Original Comment I purchased a 60&quot; Vizio TV from the Sam's Club on 2 January 2014 for $888 plus tax and also a 2year service plan from Sam's Club for an additional $59.88. So far the television had been great (I also own two additional Vizio TVs in my home.) On Friday, 26 September 2014 at approximately 6pm my two boys and I left the home to attend a high school football game. The television was working perfectly before we left; when we returned at 1030 pm the television would not turn on. We noticed a small crack in the front of the screen (just to the right-bottom off center.) I felt for cracks and could not feel any. I first tried contacting Sam's Club and was informed my warranty for the first year is covered by Vizio and not Sam's Club. I sent the pictures and copy of my original sales receipt as requested by Vizio and was rejected for reasons of, &quot;Non-manufacturer defect.&quot; <br /> I explained it had to be, due to the fact no one was at my home during the time the so-called &quot;crack&quot; happened. I even offered to meet supervisor &quot;Randy&quot; half-way with a replacement television (he made the offer.) However, the offer was misleading, because a better offer was available at Amazon. (I sent the screenshot of that better offer) I also tried to get this worked out with the manager Sam (badge number 343) I guess he lost his patience with me and stating raising his voice and offered me this email address. I asked for a phone number of corporate office. <br /> Bottom line, all I am asking for is fairness, I am a 90% disabled veteran who still serves his country by teaching new military recruits their job as they enter military service. I am a minister, I pretty sure I can get a statement from the alarm company stating no one broke into my home on Friday night to damage the television. I did take a selfie of myself and my finance' at the game and I posted score updates on the local news facebook page during the game to prove I was at the game. I do not know how much more I can do to prove my integrity about all of this. Please help me on this and do what is right. Repair or replace my TV please.

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