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Original Comment On September 17, 2014, I left the Plano Carmax with a vehicle I had purchased. On September 18th I called my salesman Larry and indicated the vehicle had few minor issues. Larry contacted me back and said he had given my name and number to a service department associate. Later that evening James called me back and I told him the issues I had discovered (vehicle pulling to the right, wobbling when vehicle took off from stop, and almost staling at stops). James indicated to me I needed to bring in the vehicle so he could look at it. We had decided I would bring the vehicle in on Monday after I got off of work ( 9/22/2014).<br /> <br /> When I arrived I told the young lady at the desk who I was and that I needed a loaner. James was there as well but never acknowledged me. She indicated that she didn't see I needed a loaner, and I said James and myself had discussed it (James still did not acknowledge me). She went over to him and asked him if he remembered me, and he said to her, &quot;did I put that she needed a loaner?&quot;. Needless to say he went and got a loaner ready, and still never acknowledged me. I later got a call from him which I had missed so I tried calling back with no luck until 445p I finally got a call back, and he said he was just trying to reach me to tell me he would look at my vehicle in the morning, which I said ok.<br /> <br /> Yesterday 9/13/2014 at 145p James called me and said he and his manager drove the vehicle and found nothing wrong. I asked if they took on the highway because the day before I had brought it I had drove to Fort Worth and on the highway I had major pulling to the right. He didn't answer me. He asked me what kind of car I traded in, I told him Mercedes (which I don't think was relevant), he said well some people who drive a Mercedes then get into a 4 cylinder vehicle don't realize the effect, I advised him that I am 56 years old and have driven every kind of vehicle and know the effects of different vehicles, and in case he didn't know, my Mercedes I traded in was 4 cylinder. I advised him that there was definitely something wrong with the vehicle and I was concerned. I had advised James that maybe I would need to return the vehicle because I was not happy with the outcome, he proceeded to say, well, maybe you should. I ended the call and when I got off work at 2pm I went t Carmax.<br /> <br /> In the midst of this I called back to speak to manager Pete to find out what he thought and I was left on hold for 10 minutes. I called back again and a lady came on the line and asked my name, I told her and she placed me on hold and came back and said &quot;he said your car is ready, come and get it&quot;, I advised her I wasn't calling about picking up my vehicle, I needed to talk to him. She placed me on hold, then came back on and just put me through to his voice mail (I did not leave message). By this time I had reached Carmax.<br /> <br /> I went to the counter and the young lady k=evidently knew who I was and gave me papers to sign and gave me my keys. I had texted Larry (salesman) and let him know I was there and I was upset. Larry came to me (was crying at this time) and asked me if Pete had called me because he talked to him, I told him no. He said wait a minute, well I was pretty upset at this point and decided to leave and take the vehicle to my mechanic (Firestone).<br /> <br /> I was convinced to go ahead and get alignment so if needed I wouldn't have to pay to see if needed and also for alignment. Well, yes, it was a &quot;little&quot; off and they fixed it, but there was a recall (steering) on the vehicle which firestone went ahead and did for me. I and the service manager at firestone drove the vehicle and he also determined vehicles steering wheel was pulling to the right and had to be controlled manually, he also felt the wobbling that I had indicated to the service manager at Carmax. He said for them to actually get under the vehicle and determine what is causing it could be costly ($60 per hour), not to mention the repairs. He advised me to contact Carmax since I had service warranty and ask them to fix, I told him the issue and he as well advised to contact corporate. He and the mechanic who looked at my vehicle said that it's possibly Half Cam or maybe even axel issue but again couldn't determine unless fully diagnosed.<br /> Needless to say, I should not even have to go through this, and I don't have the funds to go get diagnosed.<br /> <br /> The issue with almost staling at stops was normal, the Firestone manager told me it's an idle down issue, but its normal, but I can truly concerned about the steering and wobbling.<br /> <br /> I'm not only concerned about the mechanical issues, but after purchasing 3 vehicles from Carmax I never have been treated so disrespectfully. James and Pete (manager of service dept) totally disregarded me as if Carmax already had my $ they didn't need to cater to my needs. I am totally appalled and literally hurt emotionally over this treatment.<br /> <br /> I paid $42.59 for the alignment that was needed, and still have mechanical issues with this vehicle. I love my new vehicle but am even more concerned because it's my understanding that even the recalls are to be tended to before selling the vehicle.<br /> <br /> I would appreciate a call or even a response. If in fact someone can tend to my vehicle am concerned about the back lash and treatment I would receive if in fact I did have to go back.<br /> <br /> My next step is the BBB, not to mention legal advice. I am not a vindictive person, nor am I a problem, but I will be willing to pursue this considering the treatment that was given to me.<br /> I do have paperwork from Firestone for the alignment, but they were unable to indicate they saw issue because I didn't get diagnostic.<br /> <br /> <br /> now:I spoke with Vicki Waters today who had been helping me on a matter in reference to Carmax Plano TX. My mechanica issue is being resolved, but upon being told that I should take my vehicle to my own mechanic if not happy with Carmax service department telling me there was nothing wrong. Needless to say At request of your corporate office Vicki told me to take to Courtesy Nissan and get the vehicle diagnosed (attached assessment).<br /> <br /> Today I spoke with Vicki to ask if I would be refunded to paying for alignment on vehicle thinking it was possibly alignment and she told me no, that Pete the service manager whom I had issues with in the first place told her no because they didn't tell me to go get alignment. I know they didn't tell me it was the alignment, I assumed on my own it was possibly alignment since it was pulling and shaking. I sent paperwork to your office showing alignment was off and they fixed it. Alo the vehicle had a recall that carmax never remedied which my mechanice went ahead and did.<br /> <br /> I in my first letter (attached) did indicate I wanted my vehicle repaired after your mechanic (Nissan) said there was in deed something wrong with vehicle. I have been told I will not reimbursed for alignment on vehicle. <br /> I am totally disappointed in Carmax and needless to say I will &quot;never&quot; come back to Carmax after purchasing 3 vehicles. I will turn this over to the BBB just to add to the numerous complaints on Carmax which I gave the benefit of the doubt.<br /> <br /> I am at this point livid, Its not the $50 I spent on the vehicle it's the fact that your service department including the manager just disregarded me, and my complaint, and litereally told me to come get my car there is nothing wrong.<br /> <br /> I know there will be absolutely nothing done regarding this and they will not be reprimanded, but I will tell you this, I will in fact be turning over to the BBB&gt;

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